Office of the Chief Operating Officer
Develop Performance Measurement Framework
FocalPoint was hired to develop a comprehensive performance management framework that will enable the client to better evaluate the effectiveness of its programs and align operational activities to organization goals and strategies. Services provided included:
- Identified outcomes, relevant measures, and indicators that are key success factors in demonstrating performance on program goals and objectives;
- Identified and defined comprehensive business performance reports, including a CNCS Executive Dashboard, that enable the executive team to represent the progress on mission/goals and health of CNCS to varied audiences;
- Developed procedures and processes for extracting data from disparate systems;
- Assisted in the development of a data warehouse;
- Identified detailed internal reports and associated data analysis that help CNCS program staff better manage day-to-day operations and program performance; and
- Identified and defined the business processes that support consistent and accurate performance evaluation and reporting.