Our Operations Improvement and Information Technology services assist clients in improving their organization’s processes in order to increase effectiveness and efficiency. We work with organizations to diagnose issues and the underlying causes and develop recommendations to improve processes to address the issues.  We also assist in implementing solutions in a way that provides immediate and lasting improvements.

Operations Improvement and Information Technology services include the following:

Business Process Improvement: Our business process improvement services employ proven methodologies to bring about lasting improvements in processes. Improvement can come from elimination of unnecessary activities, improved alignment with strategic goals, or reengineering of processes from the ground up, using best practices.

Internal Controls: Our approach establishes the internal controls program as a vehicle for promoting excellence in operations instead of simply a layer of bureaucratic control leading to duplication of functions.

Program Review and Improvement: With our program evaluation and performance measurement services, we help clients design and implement evaluation methodology and performance measures that will assess and communicate program impact and operational performance. We identify performance measures and design data collection and reporting tools and procedures.

Knowledge Management: FocalPoint assists clients in developing clear, effective knowledge management solutions that will: facilitate dissemination of best practices for continuous learning and improvement, support training and indoctrination of new staff, and reduce mistakes.

Requirements Definition and Application Design and Development: We assist clients in designing and implementing IT solutions that will improve the effectiveness and efficiency of their processes.

At FocalPoint, we take a broad view of Operations Improvement and consider internal processes and processes that include customers, stakeholders, and suppliers. Our approach emphasizes:

  • Assessment of existing processes;
  • Comparison of current processes to best practices;
  • Evaluation of capabilities and constraints;
  • Design of new processes that have buy-in throughout the organization;
  • Quantification of financial impact of process redesign; and
  • Implementation of change management to put in place improved processes that provide immediate and lasting results.